Nova Scotia Security Guard License Practice Exam 2025 - Free Security Guard License Practice Questions and Study Guide

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Question: 1 / 400

Which of the following actions is advisable for security guards during a conflict?

Yelling to assert authority

Listening and assessing the situation

Listening and assessing the situation is essential for security guards during a conflict because it allows them to understand the dynamics and context of the situation before taking any action. Effective conflict resolution relies on gathering information from all parties involved to determine the root cause of the conflict and explore possible solutions. By actively listening, security guards can identify the needs and concerns of those involved, which can help de-escalate the situation and pave the way for a peaceful resolution.

This approach also contributes to the guard's credibility and authority, as individuals are more likely to respond positively when they feel heard and understood. Engaging in active listening can help the security guard to maintain professionalism and make informed decisions rather than reacting impulsively, which could escalate the conflict further.

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Ignoring requests from the involved parties

Taking immediate physical action

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